Survey Support and Survey Resender
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BACKER REWARDS SHIPPING UPDATE
- Physical copies of Bloodstained at the $60 tier have been shipped already. If you haven't received yours please check to make sure your survey was filled out and then email Fangamer ([email protected]).
- "Alchemist's Treasure" rewards, along with $150 and $175 tier rewards that contain the Alchemist's Treasure set as well as the hardcover art book, are shipping now. If you haven't received a shipping notification yet, expect one soon. If you did not receive your $60-tier slipcase with your initial game shipment, it will be coming with your other rewards in this shipment.
- Collector's Box rewards are being prepared for shipment now.
I CAN’T FIND MY BACKER SURVEY
Please enter the email address that was associated with your order into the Survey Resender field above. If you used an email address that you no longer have access to, please email [email protected] for assistance.
I WANT TO CHANGE MY BLOODSTAINED GAME PLATFORM
The deadline for changing your game platform was May 18th 2018.
I WANT TO SELECT MY RETRO SPIN-OFF GAME PLATFORM
Bloodstained: Curse of the Moon has been delivered to all backers at the $28 tier or above, and platform changes are now closed. Please click the “Download Codes” link in your backer survey to view your code(s).
I WANT TO UPDATE MY SHIPPING ADDRESS
You can view/edit your shipping address through your backer survey by clicking the “Change Your Address” link. There is currently no deadline for updating your shipping address.
I WANT TO UPGRADE MY TIER
The deadline for upgrading and/or adding on additional tiers was May 14th 2018.
WHAT IS BLOODSTAINED’S RELEASE DATE?
Summer 2019. An exact release date will be released in the near future.
WHAT IS THE RETRO SPIN-OFF GAME’S RELEASE DATE?
Bloodstained: Curse of the Moon was released in May 2018, and has been distributed to all eligible backers through their survey pages.
WHO IS ELIGIBLE TO RECEIVE THE RETRO SPIN-OFF GAME?
All backers with a $28 or higher tier who have filled out their backer survey were eligible to receive the Bloodstained: Curse of the Moon.
WHEN WILL BETA ACCESS BE PROVIDED?
The Backer Beta Demo is now available to all backers at $60 tiers or higher. Please click the “Download Codes” link in your backer survey to view your code(s).
CAN I LINK MY BLOODSTAINED ORDER TO MY FANGAMER.COM ACCOUNT?
No. Having an account on fangamer.com doesn’t correlate with your Bloodstained order; it’s only for fangamer.com store orders. Please access your Bloodstained order via your backer survey link.
I HAVE A DIFFERENT QUESTION!
Feel free to email [email protected] for assistance.